Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Tenants (store owners creating and managing stores)
• Customers purchasing from tenant stores
• Visitors browsing stores hosted on our platform

Each tenant operates as an independent seller. We act as a technology service provider hosting stores on our infrastructure.

2. Information We Collect

• Account Information: name, email, phone number, login credentials.
• Business Information (Tenants): store name, address, payment details, tax identifiers (if provided).
• Order Information: customer name, shipping address, contact details, order details.
• Payment Metadata: transaction IDs and status (we do NOT store card numbers).
• Technical Data: IP address, browser type, device information, usage logs.
• Communication Data: support messages, dispute communications.

3. How We Use Information

• To create and manage accounts
• To host and operate tenant stores
• To process and record transactions
• To detect fraud, abuse, and security threats
• To improve platform performance and reliability
• To comply with legal obligations

4. Role of the Platform

We provide infrastructure and software tools to tenants. Tenants are independently responsible for:

• Customer data collected in their stores
• Product listings and content
• Order fulfillment and refunds
• Compliance with consumer protection laws

We do not control how tenants use customer data outside the platform.

5. Payments & Financial Data

Payments may be processed via third-party gateways such as Razorpay, Stripe, or other providers integrated by tenants.

• We do NOT store full credit/debit card numbers.
• Payment gateways handle sensitive payment data under PCI-DSS compliance.
• Tenants using manual UPI or COD assume related transaction risks.

6. Cookies & Analytics

We use cookies and analytics tools to:

• Maintain login sessions
• Understand usage trends
• Prevent fraud
• Improve performance

Users may disable cookies via browser settings; however, certain features may not function properly.

7. Data Sharing

We do not sell personal data. Data may be shared with:

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• Hosting and infrastructure providers
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• Payment processors
• Legal authorities when required
• Professional advisors (legal, compliance, audit)

8. Data Security

We implement reasonable technical and organizational safeguards, including encryption, access control, and secure authentication. However, no digital system is 100% secure.

We are not liable for unauthorized access caused by events beyond our reasonable control.

9. Data Retention

We retain personal information only as long as necessary for:

• Providing services
• Resolving disputes
• Legal compliance
• Fraud prevention

10. User Rights

• Access your stored data
• Request corrections
• Request deletion (subject to legal requirements)
• Withdraw consent for marketing communications

Requests may be sent to the contact email below.

11. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children.

12. Cross-Border Data Transfers

Data may be stored or processed on servers located outside your jurisdiction. By using the platform, you consent to such transfers.

13. Policy Updates

We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance.

14. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Gujarat, India.

Contact

If you have any questions about this Privacy Policy, please contact us at contact@oqia.in.

By using Oqia eStore, you acknowledge and accept this Privacy Policy.

If you do not agree, please discontinue use immediately.

Users are responsible for exercising due diligence when interacting with user-generated or platform-generated content.