Last Updated: 16 February 2026
This Refund Policy governs subscription payments made to
Oqia eStore, a SaaS platform that provides
technology infrastructure for independent online stores.
We do not sell physical products directly. This policy applies
only to platform subscription fees and related service charges.
Oqia eStore provides digital infrastructure, hosting, storefront management tools, and subscription-based services. All services are intangible digital services delivered instantly upon activation.
Due to the digital nature of our services, subscription payments are generally non-refundable.
Refunds may be considered only if:
We do not provide partial or prorated refunds for:
Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to renewal.
Users are responsible for cancelling before renewal date. Charges after renewal are not refundable.
If a free trial is offered, no charges apply until the trial ends. If not cancelled before trial expiry, subscription charges will apply automatically and are non-refundable.
Initiating a chargeback without contacting support first may result in immediate suspension or permanent termination of the account.
We reserve the right to contest fraudulent or abusive chargebacks.
Oqia eStore is not responsible for refunds, returns, cancellations, or disputes between store owners and their customers.
Store owners are solely responsible for defining and managing their own refund policies.
In rare and exceptional circumstances, refund decisions may be made at our sole discretion.
Approved refunds (if any) are processed within 5–10 business days to the original payment method.
We reserve the right to modify this Refund Policy at any time. Continued use of the platform after updates constitutes acceptance.
For billing concerns or refund inquiries, contact our support team through the official helpdesk or contact form on our website. or contact Oqia Team: contact@oqia.in
By subscribing to Oqia eStore, you acknowledge that you have read, understood, and agreed to this Subscription Refund Policy.